Terms & Conditions

bikeiberia and Lisbon Hub are operated by bikeiberia – Empresa de Animação Turística in Lisbon, Portugal.

Bicycles and Equipment Standards
Our bikes are all up to international quality standards, and well maintained. On our fleet we have bikes from Giant, Cannondale, Scott USA and other reputable makers. To meet our Guest’s bike riding preferences our bikes are prepared to be adjusted and suit different requests.
Bikes are fitted with comfortable gel saddles and come equipped with some other extra accessories like, rear racks, bottle cages, bells and seat-post quick releases, so that you can easily adjust it to better suit your riding preferences.

Our bikes are cleaned, tuned and lubed regularly and thoroughly checked by our full-time professional mechanics, so that when they come to your hands they are in exceptional working condition.

Bicycle Tours & Rentals
On a bikeiberia Tour or Rental a participant is liable for using the bike, damage other than the normal wear & tear, and in case of theft.

For comfort and safety regulations you should wear a Helmet, up to international standards of safety, at all times when riding a bike. bikeiberia can supply you a Helmet without additional costs.

Bicycles provided for rent are in satisfactory operating condition and participants agree to use them at their own risk or call deficiencies to the immediate attention of the bikeiberia employee giving them the bicycles.

Reservations and Deposit
To keep our Rentals / Tours a personalized and top-quality experience we prefer to limit the number of participants. We recommend you reserve early to avoid disappointment. To reserve a tour or bike, a deposit of 25EUR must be paid. You can send the Registration Form, signed and faxed or e-mailed to bikeiberia. We accept major credit cards.

Final Payment
Final Payment is due 60 days before the Tour / Rental begins. If we do not receive a Final Payment in the designated period, we assume it as a Cancellation.

Cancellation and Refund Policy
If you cancel your booking 60 days before the Tour / Rental begins you will be refunded the paid Deposit* less a Cancellation Fee. After this dates there will not be Deposit refund.

Refunds on total price paid will be of 60% for Cancellations received within 40 to 59 days before Tour / Rental begins and 40% for Cancellations received within 15 to 39 days before Tour / Rental begins.

There will not be Refunds for Cancellations received within 14 days of Tour / Rental begin.

Cancellations must be made in writing; the date received in bikeiberia office applies for the Refund Policies. No refunds are possible after the Tour / Rental begins.

* Bike Tours: 50 Euros

** Bike Rentals: 25 Euros

bikeiberia reserves the right to cancel a Bike Rental prior to pick up for any reason, in which case a full refund will be made if cancellation occurs 60 days or more prior to the scheduled pickup date of the rental. If we are forced to cancel a rental, we will award a 100% refund.

In the case of a Rental / Tour Cancellation by bikeiberia, e.g. due to minimum number of participants, registered participants will be refunded in total amounts paid to bikeiberia which is not liable for any payments or compensations due to additional expenses such as non-refundable Advance Purchase airline tickets.

bikeiberia reserves the right to refuse participation prior to or during a trip to any individual whose behavior and/or attitud e interfere with general enjoyment and well-being of other tour members and if anyone, participant or bikeiberia staff, is endangered by this individual. In case any of the above mentioned happens bikeiberia will not be liable to refund or pay any compensations. In any case bikeiberia is not liable to refund for unused services.

bikeiberia reserves the right to change itineraries or tour arrangements if necessary or by what is known as force majeure.

bikeiberia is fully insured according to the law for its activity, Third party liability, Work accidents for staff, and car passengers on our vehicles.

All participants on tours with bikeiberia will be insured for Personnal accidents of €15.750 (US$15.000) in case of Death or Permanent Disability and €1.575 (US$1.500) for medical expenses and repatriation.

We recommend all participants to ensure your Travel Insurance has adequate coverage for Cancellation and Refund, Luggage, Medical Expenses and Repatriation, Death and Permanent Disability.

Prices are presented in Euros (€), with approximate price in US Dollars (US$) only for your guidance. Prices are guaranteed independent of exchange rates variations. Our prices include only what is listed on Included and do not include airfares.

Image Use
bikeiberia reserves the right to use without charges any photographs or images of any kind from participants for bona fide promoting and marketing purposes.

This Terms and Conditions may only be waived by a Director of bikeiberia in writing. When you sign the Registration Form you agree to accept all these conditions, and when we accept your reservation we agree to carry out our obligations to you as defined in this document and other information provided to you.

bikeiberia is under the law of European Union and in case of any legal dispute the Portuguese Courts are competent.

Unforseable Circumstances
For participation in a bikeiberia Rental / Tour you must accept the normal flexibility of an Adventure Outdoor activity and acknowledge that delays and alterations and their results are possible.