Travel & Coronavirus Info

Terms & Conditions

Company
bikeiberia and Lisbon Hub are operated by bikeiberia – Empresa de Animação Turística in Lisbon, Portugal.

Bicycles and Equipment Standards
Our bikes are all up to international quality standards, and well maintained. On our fleet we have bikes from Giant, Cannondale, Scott USA and other reputable makers. To meet our Guest’s bike riding preferences our bikes are prepared to be adjusted and suit different requests.
Bikes are fitted with comfortable gel saddles and come equipped with some other extra accessories like, rear racks, bottle cages, bells and seat-post quick releases, so that you can easily adjust it to better suit your riding preferences.

Our bikes are cleaned, tuned and lubed regularly and thoroughly checked by our full-time professional mechanics, so that when they come to your hands they are in exceptional working condition.

Reservations and Deposit
To keep our tours a personalized and a quality travel experience we prefer to limit the number of participants. We recommend you reserve early to avoid disappointment. To reserve a tour of 7 or more days, a deposit of €350 must be paid. We accept major credit cards. A filled in Registration Form must be submitted to bikeiberia.

Confirmation and Payment
Upon receiving your Registration Form and confirming availability,
We shall charge the provided Credit Card for a Deposit fee* per person or per bike, this is deductible from the full amount.

The Balance Due, shall be charged up to 60 days prior to Bike Tour or Rental Start.
For bookings received less than 60 days prior to Bike Tour or Rental Start,
full amount for our services is immediately required and will be charged accordingly.
Payment Receipt acts as the final confirmation for our Services.

* Bike Tours: 350EUR pp / Bike Rental 25EUR per bike.

Cancellation and Refund Policy
For cancellations received in written form up to 61 days before the Tour or Rental bikeiberia will keep the Deposit.
Refunds on total price paid will be of 40% for Cancellations received within 60 to 30 days before Tour or Rental Begins.

No refunds will take place,
for Cancellations received less than 30 days prior to bike Tour or Rental starts,
or, shall you finish earlier, for unused rental days.

Cancellations must be made in writing; the date received in bikeiberia office applies for the Refund Policies. No refunds are possible after the Tour / Rental begins.

bikeiberia reserves the right to refuse participation prior to or during a trip to any individual whose behavior and/or attitude interfere with general enjoyment and well-being of other tour members and if anyone, participant or bikeiberia staff, is endangered by this individual. In case any of the above mentioned happens bikeiberia will not be liable to refund or pay any compensations. In any case bikeiberia is not liable to refund for unused services.

bikeiberia reserves the right to change itineraries or tour arrangements if necessary or by what is known as force majeure.

bikeiberia reserves the right to cancel a Bike Rental prior to pick up for any reason, in which case a refund will be made if cancellation occurs 60 days or more prior to the scheduled pickup date of the rental. If we are forced to cancel a rental, we will not be liable for any payments or compensations of any kind.

In the case of a Tour / Rental Cancellation by bikeiberia, e.g. due to minimum number of participants, minimum registered participants number not met, will be refunded in total amounts paid to bikeiberia which is not liable for any payments or compensations due to additional expenses such as non-refundable Advance Purchase airline tickets.

Insurance

bikeiberia is fully insured according to the law for its activity, Third party liability, Work accidents for staff, and car passengers on our vehicles.

All participants on tours with bikeiberia will be insured for Personnal accidents of €15.750 (US$15.000) in case of Death or Permanent Disability and €1.575 (US$1.500) for medical expenses and repatriation.

We recommend all participants to ensure your Travel Insurance has adequate coverage for Cancellation and Refund, Luggage, Medical Expenses and Repatriation, Death and Permanent Disability.

Prices
Prices are presented in Euros (€), with approximate price in US Dollars (US$) only for your guidance. Prices are guaranteed independent of exchange rates variations. Our prices include only what is listed on Included and do not include airfares.

Image Use
bikeiberia reserves the right to use without charges any photographs or images of any kind from participants for bona fide promoting and marketing purposes.

Law
This Terms and Conditions may only be waived by a Director of bikeiberia in writing. When you sign the Registration Form you agree to accept all these conditions, and when we accept your reservation we agree to carry out our obligations to you as defined in this document and other information provided to you.

bikeiberia is under the law of European Union and in case of any legal dispute the Portuguese Courts are competent.

Unforseable Circumstances
For participation in a bikeiberia Rental / Tour you must accept the normal flexibility of an Adventure Outdoor activity and acknowledge that delays and alterations and their results are possible.